Terms and Conditions, Delivery and Returns

Terms and Conditions, Delivery and Returns

Order acceptance

After placing an order a confirmation email will be sent to you. This does not mean that your order has been accepted. All orders are subject to availability. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.


Dimensions and colours

All dimension measurements are approximate. Where appropriate, sizes are given for the width, depth and height. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.


Despatch policy

Goods are normally dispatched within 7 days. If we are unable to despatch your order within 14 days, we will contact you by email with an estimated despatch date. If we cannot fulfil the order, we will offer you the option of cancelling the order or choosing an alternative item.


Large and/or Fragile Items

Use the email contact form or call us on the listed phone numbers to make payment and arrange delivery. You will be informed of estimated delivery time and an email confirming despatch will be sent to you. These items are all clearly marked in our online shop ‘Please Contact Us to Arrange Delivery and Payment’.


Delivery costs and Prices


The prices shown for the goods do not include postage, packing and insurance. These costs are added at the Checkout.



To be eligible for a refund, your purchase must be unused and in the same condition in which you received it. It must also be in the original packaging and returned to us within 7 days of receipt. You must inform us immediately in writing that you are returning an item.



To return your purchase, please send it by post or deliver it in person to: Primavera Gallery, 10 King's Parade, Cambridge, CB2 1SJ.


You will be responsible for paying your own postage costs for returning your item. Postage and insurance costs are non-refundable.


If you are posting an item over £75, you should consider using a trackable postage service and/or purchasing insurance.

We cannot guarantee that we will receive an item returned to us by post.


Consumer rights

None of the above Terms and Conditions affects your statutory consumer rights.